مقایسۀ مؤلفه‌های رفتارشهروندی تماشاگران لیگ برتر والیبال با کورس سوارکاری

2. Alidoost, E. Jalali frahani, M. (2012). Review and compare private and public satisfaction bodybuilding woman in Tehran," the magazine, 5(3), 147- 135.

3. Allahyari, M. (2009).The relationship between perceived organizational support and organizational citizenship behavior in the National Olympic and Paralympic Academy of Iran experts. "Master's thesis, Faculty of Physical Education, University of North.Barrick,

4. Amini, B. Mojtaba rafei, S. (2008). "OCB" monthly organizational knowledge management, 24(3), 37-44.

5. Bahalke, T.Hamidi, M. Godarzi, M. (2009). "Factors associated with private indoor swimming customer satisfaction," the magazine, 37 (3), 49-58.

6. Bateman, T. S., & Organ D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee "‌citizenship". ‌Academy of Management Journal, 3 (13), 587-595.

7. Bienstock, C. C., DeMoranville, C. W., & et al. (2003). Organizational citizenship behavior and service quality. Journal of Services Marketing, 17(4), 357-378.

8. Bone, P. F. (1995). Word-of-mouth effects on short-term and long-term product judgments. Journal of Business Research, 32(3), 213-223.

9. Chung, T. W. (2007). The moderating effects of involvement on the relationships among perceived service quality, customer satisfaction, and customer citizenship behavior. The Florida State University.

10. Cohen, A. (2007). One nation, many culture a cross-cultural study of the relationship between personal cultural values and commitment in the workplace to in-role performance and organizational citizenship behavior. Cross-Cultural Research, 41(3), 273-300.

11. Duncan, T., & Moriarty, S. E. (1998). A communication-based marketing model for managing relationships. The Journal of Marketing, 12(2). 1-13.

12. Ghasemi, R. (2012). "A comprehensive guide to use SPSS survey research". Tehran, gazelle, Fourth Edition.

13. Groth, M. (2005). Customers as good soldiers: Examining citizenship behaviors in internet service deliveries. Journal of Management, 31(1), 7-27.

14. Hashemi, SM. (2008). Comparing public and private indoor pools Province customer satisfaction "MS Thesis, University of North.

15. Koozechian, H. Goharrostami, HR. Ehsani, M. (2010). Comparison of customer satisfaction and private fitness clubs in Tehran. "Journal of Sports Management. 4(1), 49-37.

16. Korkmaz, T., & Arpaci, E. (2009). Relationship of organizational citizenship behavior with emotional intelligence. Procedia-Social and Behavioral Sciences, 1(1), 2432-2435.

17. M., Mount, M, (1992). The big five and ability predictors of citizenship, delinquency, and sales performance, 13(4), 19-22.

18. Organ, D. W. (1997). Organizational citizenship behavior: It's construct clean-up time. Human Performance, 10(2), 85-97.

19. Organ, D. W. (1988). OCB: The good soldier syndrome. Lexington MA: Lexington Book.

20. Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in Organizational Behavior, 12(1), 43-72.

21. Organ, D. W., Podsakoff, P. M., et al. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Sage Publications, Inc. 3(7), 13-23.

22. Podsakoff, P. M., MacKenzie, S. B., et al. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107-142.

23. Podsakoff, P. M., MacKenzie, S. B., et al. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. "‌Jou 17. Swan, J. E. and R. L. Oliver (1989). "Postpurchase communications by consumers." Journal of Retailing; Journal of Retailing.rnal of Management, 26(3), 513-563.

24. Raub, S. (2008). Does bureaucracy kill individual initiative? The impact of structure on organizational citizenship behavior in the hospitality industry. International Journal of Hospitality Management, 27(2), 179-186.

25. Sajjadi, S. N., Mahmoudi, A., Goudarzi, M., Mizani, M. (1390). A comparison of the quality of services offered in public and private sports clubs. Journal of motion. 1 (2), 33-48. (Persian).