|
1. ژانت، بی پ. کی‌زنگز، ب ر. من‌جروم، ک. 1382. مدیریت معاصر در ورزش. مترجم: احسانی م. تهران. دفتر نشر آثار علمی.
|
|
2. خمسه، ح. 1389. بررسی و مقایسة رضایتمندی کادر فنی و تکواندوکاران تیم های ملی و لیگ برتری از کیفیت خدمات خانه تکواندوی ایران. پایان نامه کارشناسی ارشد تربیت بدنی و علوم ورزشی. دانشکده تربیت بدنی و علوم ورزشی. دانشگاه تهران.
|
|
3. رمضانی، ن. 1383. بررسی عوامل مؤثر بر رضایتمندی مشتریان باشگاه های بدنسازی خصوصی بانوان شهر تهران، پایان نامه کارشناسی ارشد تربیت بدنی و علوم ورزشی. دانشکده تربیت بدنی و علوم ورزشی. دانشگاه تهران.
|
|
4. رنگرز، ح. 1388. بررسی میزان رضایتمندی کادر فنی و کشتی گیران تیمهای ملی از خانه کشتی ایران، پایاننامه کارشناسی ارشد تربیت بدنی و علوم ورزشی. دانشکده تربیت بدنی و علوم ورزشی. دانشگاه تهران.
|
|
5. شفیع زاده، الف. 1385. کیفیت خدمات و رضایت مشتریان در عصر جدید جهانگردی. فصلنامه آموزشی و پژوهشی و اطلاع رسانی مدیریت کیفیت و بهره وری. 1: 13-20.
|
|
6. کاظمی، ب. ابطحی، س ح. 1379. بهره وری. تهران. انتشارات موسسه مطالعات و پژوهشهای بازرگانی.
|
|
7. کوزهچیان، ه. گوهررستمی، ح ر. احسانی، م. 1389. ﻣﻘﺎﻳﺴﺔ رﺿﺎﻳﺘﻤﻨﺪی ﻣﺸﺘﺮﻳﺎن ﺑﺎﺷﮕﺎهﻫﺎی ﺑﺪﻧﺴﺎزی ﺧﺼﻮﺻﻲ و دوﻟﺘﻲ ﻣﺮدان ﺷﻬﺮ ﺗﻬﺮان. مجله مدیریت ورزشی (حرکت). 1: 37-49.
|
|
8. هیزی، ب. 1381. اندازه گیری رضایت خاطر مصرف کننده. مترجم: جزنی، ن. تهران. سازمان مدیریت صنعتی.
|
|
9. Alexanderis K, Zahariadis P, Tsorbatzoudis C, & Grouios S. 2004. An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context. European Sport Management Quarterly. 4:36–52.
|
|
10. Anderson C, & Zeithaml C P. 1984. Stage of the Product Life Cycle, Business Strategy, and Business Performance. Academy of Management Journal. 27:5-24.
|
|
11. Anderson G. 1998. Customer Satisfaction and Word-of-Mouth. Journal of Service Research. 1(1):5-17.
|
|
12. Baker D, & Crompton J. 2002. Quality, Satisfaction and Behavioral Intentions. Annals of Tourism Research. 27:758-804.
|
|
13. Bernhardt KJ, Donthu N, & Kennett PA. 2000. A Longitudinal Analysis of Satisfaction and profitability. Journal of Business Research. 4:332-344.
|
|
14. Bitner MJ. 1990. Evaluating service encounters: the effects of physical surroundings and employee responses. Journal of Marketing. 54:69-82.
|
|
15. Carman J. 1990. Consumer perception of service quality: An assessment of the SERVQUL dimensions. Journal of Retailing. 66(1):33-55.
|
|
16. Chakravarthi N, Gupta MF, and George RN. 2003. Understanding customer level profitability Implications of satisfaction programs. Sport Management Review. 3:1-22.
|
|
17. Club Haus Magazine. 2006. Health fitness club. www.clubhaus-health.
|
|
18. Crompton JL, MacKay KJ, & Fesenmaier DR. 1991. Identifying dimensions of service quality in public recreation. Journal of Park and Recreation Administration. 9(3):15-27.
|
|
19. Cronin J, & Taylor S. 1992. Measuring service quality: a reexamination and extension. Journal of Marketing. 56:55-68.
|
|
20. Duncan M, & Gary H. 2002. The relationship among service quality, value, satisfaction, and future intentions of customers at an Australian sports and leisure center. Sport Management Review. 5:25-43.
|
|
21. Greenwell TC, Fink JS, & Pastore DL. 2002. Assessing the influence of the physical sports facility on customer satisfaction within the context of the service experience. Sport Management Review. 5:129-148.
|
|
22. Howat G, Murray D, Crilley G. 1999. The relationship between service problems and perceptions of service quality, satisfaction, and behavioral intention of Australian public sports and leisure center customers. Journal of Park and Recreation Administration. 17(2):42-64.
|
|
23. Jamal A, Naser K. 2002. Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking. European Journal of Marketing. 20(4):146-160.
|
|
24. Lee JK, Kim HD, Ko YJ, and Sagas M. 2011. The influence of service quality on satisfaction and intention: A gender segmentation strategy. Sport Management Review. 14:54–63.
|
|
25. Kim D, & Kim SY. 1995. QUESC: An instrument for assessing the service quality of sport centers in Korea. Journal of Sport Management. 9:208-220.
|
|
26. Lim SJ. 2006. The Influence of Service Quality on Customer Satisfaction, Attitudinal Loyalty, and Behavioral Future Intentions for Participation of Fitness Centers in South Korea: A Structural Equation Modeling Approach. Doctor Dissertation. United States Sports Academy. Alabama. USA.
|
|
27. Lin JC. 2008. Service Quality of The Ocean Sports clubs and Its Impact on Customer Satisfaction and Customer Loyalty. A Dissertation for the degree of Doctor of Sports Management. Faculty of the United States Sports Academy.
|
|
28. Mackay KJ, & Crompton JL. 1988. A conceptual model of consumer evaluation of recreation service quality. Leisure Studies. 7(1):40-49.
|
|
29. Mary GP & Brett DL. 2004. What is Leisure? The Perception of recreation practitioners and others. Leisure Science. 26:1-17.
|
|
30. Yoshida M, James JD. 2011. Service quality at sporting events: Is aesthetic quality a missing Dimension? Sport Management Review. 14:13–24.
|
|
31. Kim M, Trail GT. 2010. The effects of service provider employment status and service quality exchange on perceived organizational image and purchase intention. Sport Management Review. 13:225–234.
|
|
32. Oh H. 1991. Service quality, customer satisfaction, and customer value: A holistic perspective. Hospitality Management. 18:67-82.
|
|
33. Oh H, & Parks S. 1997. Customer satisfaction and service quality: Critical review of the literature and research implications for the hospitality industry. Hospitality Research Journal. 20:35-64.
|
|
34. Oliver RL. 1980. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of marketing Research. 19:460-9.
|
|
35. Parasuraman A, Zeithhaml V, Berry LL. 1988. SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality. Journal of Retailing. 64:12-40.
|
|
36. Park SH. 2001. A Further Exploration of the involvement Profiles in Selected Recreational Sport Activities: Results from a Study in Korea. Sport Marketing Quarterly. 2:77-82.
|
|
37. Powers T. 1997. Marketing Hospitality (2nd Ed). New York, NY: Wiley.
|
|
38. Reichheld R, Sasser JWE. 1990. Zero Defections: Quality Comes to Service. Harvard Business Review. 68:105-111.
|
|
39. Liu YC. 2008. An Analysis Service Quality, Customer Satisfaction and Customer Loyalty of Commercial Swim Clubs in Taiwan. A Dissertation for the degree of Doctor of Sports Management. Faculty of the United States Sports Academy.
|
|
40. Zeihaml VA, Berry LL, & Parasuraman A. 1990. The behavioral consequences of service quality. Journal of Marketing. 60(2):31-46.
|